Based on recent details in reddit thread, Chase is offering full retention offers for the Southwest Priority card. Multiple fresh data points confirm that cardholders who call to cancel are receiving an immediate $229 statement credit, completely wiping out the annual fee with zero spending requirements.
Details
According to multiple successful data points, the prompt to trigger the system is direct. Cardholders are calling the number on the back of the card and simply stating:
“I am not traveling as much right now and I would like to cancel my Southwest card, please.”
The front-line representatives are immediately countering with an offer to apply a $229 statement credit to the account to keep it open. In most cases, the credit posts to the account within the hour. You still receive the card’s annual Rapid Rewards anniversary bonus points, making it a highly profitable card to keep for another year.
Data Points
The retention system is algorithm-based, meaning your offer depends entirely on what the computer generates for your profile. Based on the latest reports, here is what you can expect:
- The Full Waiver (Priority Card): A flat $229 statement credit instantly applied to the account. Several users report successfully getting this exact offer two or three years in a row.
- The Partial Waiver (Plus Card): The retention offers on the lower-tier Southwest Plus card ($99 annual fee) are significantly weaker. Recent data points show users only being offered a $39 statement credit to keep the Plus card open.
- The Dry Well: If your account has exhausted its retention offers (often after 3 consecutive years of waivers), the system will generate nothing.
The Verdict
If you call in and the representative says there are no offers available, do not panic-cancel if you aren’t ready to lose the credit line. Tell them you need to think about it and hung up call again (HUCA).